Return and Refund Policy

Thank you for shopping with Backwater Tackle Co. We want you to be satisfied with your order. This Return and Refund Policy explains how returns, refunds, exchanges, and non-returnable items are handled.

Return Window

Online orders may be eligible for return within 14 days of delivery.

To be eligible for a return, the item must be unused, unopened, in its original packaging, and in the same condition that you received it.

Items returned without prior approval may not be accepted.

How to Start a Return

To request a return, please contact us within 14 days of delivery:

Backwater Tackle Co.
1200 Bellefonte Rd.
Flatwoods, KY 41139
Phone: (606) 657-7004
Website: backwatertackleco.com

Please include your order number, the item you would like to return, and the reason for the return.

If your return is approved, we will provide instructions for sending the item back.

Return Shipping

Customers are responsible for return shipping costs unless the return is due to an error by Backwater Tackle Co., such as receiving the wrong item, a defective item, or an item damaged before delivery.

Original shipping charges are non-refundable.

We recommend using a trackable shipping method. Backwater Tackle Co. is not responsible for returned items lost or damaged in transit.

Refunds

Once your return is received and inspected, we will notify you whether the refund is approved.

If approved, your refund will be issued to the original payment method. Please allow time for your bank or payment provider to process the refund.

Refunds are issued for the returned item price only. Original shipping charges are not refundable unless the return is due to an error by Backwater Tackle Co.

Damaged, Defective, or Incorrect Items

Please inspect your order as soon as it arrives.

If you receive a damaged, defective, or incorrect item, contact us as soon as possible so we can review the issue and make it right.

Please keep the item, packaging, and any shipping materials until the issue is resolved. Photos may be requested for damaged items or carrier claims.

Non-Returnable Items

The following items are final sale and are not eligible for return or refund:

• Live bait

• Frozen bait

• Perishable items

• Gift cards

• Clearance or final-sale items

• Special order items

• Used items

• Items that have been opened, installed, modified, or used

• Fishing line that has been opened, spooled, cut, or removed from original packaging

• Rods, reels, or tackle showing signs of use, damage, wear, or alteration

• Items missing original packaging, tags, labels, parts, or accessories

Special Order and Supplier-Available Items

Some items may be available from our suppliers and may not be physically stocked in our retail store at the time an online order is placed.

Special order or supplier-available items may be non-returnable unless the item arrives damaged, defective, or incorrect.

If an item becomes unavailable after your order is placed, we may contact you with available options, including a replacement, delayed shipment, partial fulfillment, or refund.

Exchanges

Exchanges may be available depending on product availability.

If you need a different item, size, color, or variant, please contact us. In some cases, the original item may need to be returned and a new order placed.

In-Store Purchases

In-store purchases are handled separately from online orders.

In-store pricing and online pricing may vary. Online prices apply only to orders placed through backwatertackleco.com. In-store purchases are completed at our retail location using in-store pricing.

Returns for in-store purchases may require the original receipt and must meet the same eligibility requirements listed in this policy.

Cancellations

If you need to cancel an order, please contact us as soon as possible.

Orders that have already been processed, packed, shipped, or ordered from a supplier may not be eligible for cancellation.

Questions

If you have questions about a return, refund, exchange, or product issue, please contact us:

Backwater Tackle Co.
1200 Bellefonte Rd.
Flatwoods, KY 41139
Phone: (606) 657-7004
Website: backwatertackleco.com